RiderKo is a 100% Filipino-owned, same-day delivery courier service that ensures fast, safe, and reliable transactions.
Service offerings include point-to-point and multiple-point parcel delivery, food delivery via RiderKo Eats, and grocery delivery via RiderKo Mart.

Here are the service hours for each of our services:

   RiderKo Delivery - 7:00AM – 10:00PM

   RiderKo Eats - 10:00AM – 10:00PM

   RiderKo Mart - 7:00AM – 10:00PM

NOTE: Our service hours may be adjusted depending on certain weather conditions and holidays. These adjustments will be announced beforehand.

Here are the specific serviceable areas for each of our services:

   RiderKo Delivery - anywhere within Metro Manila and Antipolo

   RiderKo Eats - within 10 km radius from merchant branch locations (Available within Metro Manila only)

   RiderKo Mart – within 10 km radius from Ortigas, San Juan

We are rapidly expanding to provide our services to more customers and extend our reach. Stay tuned for further announcements!

 RiderKo Delivery – documents, parcels, medicine, fragile/boxed items, and more.

 RiderKo Eats – food items from our growing list of merchants

 RiderKo Mart – grocery and household essentials

NOTE: Packages must be maximum of 23kg & 16 inches in height

RiderKo cannot deliver live or living things such as pet fish, dogs, cats or anything classified as a living thing. RiderKo also does not allow delivery of any articles that are prohibited by law, dangerous or hazardous materials, drugs or other harmful chemicals, perishable substances, and radioactive material.

Yes, users can book with multiple drop-off points. To do this, the user may input the exact address and/or other specific instructions in the notes field. They may also chat with the assigned Rider for easier coordination and tracking of parcel.

The base fare of Php 55 for the first 2 km. Php 6 per exceeding km.

 Point-to-Point Delivery
 Php 55 base fare (first 1km) + Php 6 per succeeding km

 Multiple-point Delivery
 1st Drop: Php 55 base fare (first 1km) + Php 6 per succeeding km
 Next Drop-off/s: Php 40 base fare (first 1km) + Php 6 per succeeding km

 Eats
 Php 45 base fare (first 1km) + Php 6 per succeeding 2km

 Mart
  Php 55 base fare + Php 45 flat service charge

1.  Upon registration, an email will be sent to your registered email address.

2.  Click on the in the email and you’re done! You'll be able to receive promotional newsletters and system-generated emails like invoices from RiderKo.

Verifying your account gives you access to the full RiderKo experience and bigger discounts on your RiderKo Bookings!

Here are 3 simple steps to get verified!

1.  Click on the “Verify Now” button in the Edit Profile Menu.

2.  Upload a Valid ID and a selfie of you holding your ID.

3.  Wait for our team to verify and, boom, you’re verified!

Note: Only government IDs with photo and address are accepted. For minors, a school ID with photo & address; OR a Certificate of Enrollment is accepted.

We currently cannot update mobile numbers. If you’d like to use RiderKo with a new number, please create another RiderKo account with your new number.

1.  Click on the “Change Password” button in the Edit Profile Menu.

2.  You will need to input your old password, as well as your new password.

3.  Click on the “Next” button and your new password is now in use.

1.    Click on the “Edit” icon in the Email Address field in the Edit Profile Menu.

2.    You may input the new email address and click on the “Update” button.

3.    Your new email address is now in use. You will be sent an activation email where you can activate your new email address and receive RiderKo newsletters from there.

Bookmark addresses for future use! Do this by following these steps:

1.  Click on the side panel on the upper-left corner of your RiderKo app home screen

2.  Tap ‘Saved Addresses’ and proceed to ‘Add New Address’

3.    Fill in the requested information

4.    Proceed to ‘Save Changes’ and you are done!

You can also edit or remove previously saved addresses should you wish to.

Easily track your order history in 2 simple steps!

1.  Proceed to the ‘Activity’ page in the lower part of RiderKo app home screen.

2.  Tap ‘Ongoing’ tab to check status of current orders, ‘Completed’ and ‘Cancelled’ tabs if you wish to backtrack past bookings.

1.  Proceed to the ‘Activity’ page in the lower part of RiderKo app home screen.

2.  To view your Ongoing, Completed, or Cancelled bookings, you may click on the respective tab.

3.  Select any booking listed in order to view the invoice and check specific booking details.

NOTE: You could also check your invoice via email after a successful booking if you activated your email.

Delays in delivery might be due to traffic, unforeseen weather conditions, and roadworks. Rest assured, we will do our best to deliver your package on time. Our Customer Support personnel will communicate with you at once if any delays or related issues arise.

You may message our Customer Service Live Chat on RiderKo’s Facebook Messenger for any relevant concerns or issues: RiderKo | Facebook. Please prepare all the necessary information that we can use to investigate your complaint.

The available payment option for bookings with RiderKo is Cash on Delivery. As we ramp up our services to make your bookings as seamless as possible, do expect availability of other preferred modes of payment via debit/credit card and RiderKo Wallet.

Schedule a booking in 5 easy steps!

1.  Tap the 'Delivery' icon.

2.  Enter the drop-off details.

3.  In the ‘Delivery Details’ page, tap on the ‘Schedule Booking’ switch, located at the top of the page.

4.  Afterwards, you may input the desired date and time you’d like to schedule your booking.

5.  Tap 'Next' to view the Summary then your delivery is good to go!

You may contact us via our Customer Service Live Chat on Facebook Messenger: RiderKo | Facebook. We’ll get back to you ASAP and help you get set up!